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1. Can An Order Be Made Without Using The Website?

We prefer our customers to order through our website. You can place orders directly for the products you like.
However, if you want to order in other ways, or have questions about ordering, please contact our customer service at baseus@baseus.net.cn

2. What If I Am Making A Large / Bulk Order?

We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully.
For large volume order quotation,our VIP Customer Manager wish to serve you: Email:
baseus@baseus.net.cn (Sales Department)
baseus@baseus.net.cn

3. Can I Trust baseus.net.cn?

If you have any doubts about importing from China, you're right to be cautious. Here's some key information about baseus.net.cn to give you more confidence in starting out with your new China Wholesale supplier:

baseus.net.cn is a wholesaler , based in the city of Shenzhen in Mainland China. Goods are shipped to worldwide by air freight and couriers such as EMS,DHL,UPS and Hong Kong Post,China Post,Singapore post.

What makes baseus.net.cn different from other Chinese suppliers?

-Unlike most Chinese export companies, there is no minimum order restriction. You can buy products in any order quantity - even 1 piece of sample - from a wide selection of the latest released products. So you can test products and find out about the details of importing from baseus.net.cn before you're committed to any large orders;

-You can pay by credit card through Paypal, which offers total buyer protection and avoids having to share any of your financial information;

-Dropshippers can send single items directly from baseus.net.cn to their customers.

-You're supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing;

-Your goods are packed carefully, and the packages are correctly labelled and accompanied by all the paperwork that's needed for smooth clearance through your country's Customs.


Why you can trust baseus.net.cn:

-When you pay for orders on baseus.net.cn you do not need to share any of your confidential financial details with baseus.net.cn and you're protected by Paypal's money back guarantees;

-baseus.net.cn Ltd is an officially registered company in Shenzhen,China;

-The baseus.net.cn website is certified "Hacker Safe" by Scanalert and is also verified by ValidatedSite.


Contacting baseus.net.cn:
- By email: baseus@baseus.net.cn

4. If I Order Products From baseus.net.cn, How To Ship Them To Me?

*If I order products from baseus.net.cn, how to ship them to me? How much is the delivery?How can I trace my order?

baseus.net.cn currently ships small and medium sized orders by international couriers.

The shipping rates can be previewed inside the baseus.net.cn online shop system. On the products page,you just need to click on the "Estimate Shipping Costs",and then choose the country you want to ship to,Shipping fee will be estimated by system automaticly.

*How can I trace my order?

Once your order is shipped, you will receive an email from us. In this email, there should be tracking information for your packages as well as the website in which you could trace your order.

*How Long Will It Take To Deliver?

The total delivery time is separated into two parts, the processing time and the shipping time. The processing time is the time from when your payment is received to when we gather all the items and package them, which takes approximately 4 to 6 working days. The shipping time is the time it takes for the package to be delivered by the couriers to the final destination. Standard shipping time takes approximately 5 to 8 working days, expedite shipping takes approximately 2 to 6 working days, while it may need 7-19 days if you choose air mail.

* Are the packages insured?
Shipping through our Standard Shipping and Expedite Shipping couriers is insured and trackable online. Once your goods are sent out we will email you with a tracking number so you can trace your delivery.

5. What Is The MOQ Of baseus.net.cn?


baseus.net.cn has no minimum order quantity, and we can ship single item as samples or large quantity orders worldwide.

6. Is There A Catalog/Pricelist Available?

Due to the dynamic nature of our product line as well as well as our effort to provide lowest price to our customer, compiling a catalog would not be very fruitful.

Our website contains all the information we have on our products. If you have any specific question, we welcome you to contact our customer service representatives.

7. I Want To Cancell An Order Placed Wrongly

1. - CANCELLATION BEFORE PAYMENT

If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.

We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order.

You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.

If your order is more than a week old please note you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.


2. - WITHDRAWING AN ORDER AFTER PAYMENT

If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible.

If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.

If the goods have already been delivered we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees - please contact us.

If the order is in an early processing stage you may be able to change your mind and cancel the total order.You can ask for an refund or keep your payment as a credit.

Payment Methods

baseus.net.cn makes paying for your orders easy by providing a range of convenient payment options. Below is a guide to the different payment methods used by baseus.net.cn, so you can choose the right way for you.

Payment Methods:


Paying with PayPal (allow credit card)

PayPal is a secure and trusted payment processing service which allows you to shop online. PayPal can be used at baseus.net.cn to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

Using PayPal

You do not need to have a PayPal account before ordering from baseus.net.cn.

1. Log in to your PayPal account, or create one if you don't have.

2. Follow the on-screen instructions given by PayPal.

Advantages of using PayPal:

  • Payment is traceable. You can trace the status of your payment using your PayPal account.
  • Payment does not require you to use your credit card online (you can transfer directly from your bank account). If you do use your credit card through PayPal, baseus.net.cn won't see your credit card number, minimizing the risk of unauthorized use.


After successfully transferring the funds, follow the link to the payment details page sent to you by email, fill in the details, and then click Send. You're done!

If you have any further questions regarding your baseus.net.cn order payment through Wire Transfer, please email: baseus@baseus.net.cn

We want to remind all customers that they are responsible for any local handling fees and Intermediary bank handling fees. Therefore, customers should confirm the total payment amount with their local bank.